FAQ's

How do I use it?

Use it like a compass. Hold the device parallel to the ground, pick the friend (color) you want to meet up with, and walk towards that person. Your location is the center of the device, so the dots on the edge of the device are farther away from you. The dots on the right of the device are in the direction to your right, those on the left are on your left, and so on. The Crowd Compass will automatically update as you rotate the device and as you and your friends move around. Check out our How-To section here.

My festival is pretty big / small. Will it still work?

Yup! There are different range modes you can switch between to zoom in or out. So you can find someone at the same stage as you or on the other side of the festival. The exact range ultimately depends on how many Crowd Compasses there are in the area (the more the better) and if there's big obstacles in the way (a big hill or metal building will decrease the range). Even if there's just two though, you'll be covered at most major festivals!

How do I know how far my friends are?

Two ways:

First, you'll see your crew's relative distance to you on the face of your device. You're in the center, and the farther from the center the other LEDs are, the farther away they are from you. There are four rings around the center, each ring is another level farther away from you.

Second, the device will tell you how far the farthest ring is. So if you change the zoom, the device might read "3 Miles" indicating that the dots on the outer rim are three miles away, everyone inside the outer rim is less than three miles. You can control the zoom to use the different ranges to find everyone in your crew.

What if everyone at the festival has one? Will I see them all?

No. You and your friends pair your devices together and create an encrypted group, so you only see each other.

Will this work in big crowds? Will the signal get jammed if everyone has one at a festival?

Crowd Compass technology is made to handle big crowds. We chose a radio frequency that travels well in big crowds, plus the mesh network is designed so the devices will actually work better the more people have one (the opposite of your phone!). The frequency is also different to the one used by medical and security staff comms (i.e. walkie talkies), so we don't interfere with their important work.

How many people can I pair with?

As many as you want! Crowd Compass works with as few as 2 devices, and does not limit the number of devices in one group.

What's the battery life?

24+ hours. They use replaceable batteries so you don't have to worry about recharging when you're at an event .

Double press the center button to view your remaining battery life on the screen of your Compass, or connect to the mobile app and view your Compass info in the Settings tab.

Why replaceable batteries?

Our early testers told us they often forgot to charge the Crowd Compass overnight, and it was a scramble to charge them before going out the next day/evening. It was much easier to swap AA batteries in the device and have peace of mind with a full battery.

Prefer the rechargeable function? Grab a pack of our USB-C rechargeable batteries!

How does it work without internet?

It uses 915 MHz radio waves that connect the devices together to create a mesh network. For more, check out the tech details on the Crowd Compass product page.

You can send messages too?

Yup! Push the middle button on your device and you can choose from several different notifications (such as "Come find me" or "Coming to you"). Long press the button to send that message to everyone in your group. Everyone else's device in your group will display that message in your color. And yes, this too works without internet or LTE!

Customize your Compass pre-saved messages using our mobile app, or send messages directly from the chat page.

You have accessories?...

Yes! We have cases, lanyards, and rechargeable batteries to make sure you wander freely in fine form. Check them out here.

Can I make the lights do cool things?

Great question, caller! Yes, your Crowd Compass comes with Party Mode. When you're not using your Crowd Compass to find or message your friends, you can switch to party mode and the lights will dance. You can also control the pattern and colors you see in party mode to make Crowd Compass part of your outfit!

Messages sent to you will still be shown, even when you're in party mode.

How long have you been doing this for?

We've been working on Crowd Compass for a few years as well. Development and testing started in 2020-2023, and the first public testing was done at Shambhala in 2023. This was when we realized we had something pretty cool and announced it to the world! We've continued to gather feedback and further develop the product since.

You have an app too? Does the Crowd Compass need a phone?

Yes there's an app, but no you do not need it for the Crowd Compass to work.

The Crowd Compass Companion App is on the App Store and Google Play. When you pair your Crowd Compass to the app, you'll unlock the ability to text your crew without service, new map features, more customization features, and an LTE performance boost (for when you have service).

The Crowd Compass works just fine without the app, but pairing together adds more features and fun!

How much?

On sale now! We're selling fast, so don't wait!

When will they be shipped?

All of our pre-orders have shipped, and we're now on backorder!

What if it doesn't work?

It works! We've put in hours and hours of development and testing, and it's been tested at multiple festivals.

If however, something goes wrong (it doesn't work for you, you don't like it, etc.) after you purchase, you can get 100% of your money back with our Crowd Compass Guarantee.